Update on my case - I rang Paypal. The person I spoke with was very helpful and listened when I said a mistake had been made. My case was reopened and I have now received a full refund from Paypal. I did tell the person I spoke to that there were a number of us on this discussion list having the same problem with this seller and they should perhaps search the business name (Cong Ty Tnhh Bgholding) to find how many people are complaining about closed cases. I am glad I rang.
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