I bought a drone with accessories at a cost of over £130. It came but it simply does not work. The company offered various partial refunds (up to 40%), but why should I when it does not work and is supposed to have a 2year guarantee. So I said I wanted a full refund. They said yes but then I had to send it back, to China. The cost to send was going to be very high and then I read on the 'net people who had done it and never got the refund. So I went to Paypal. All they could get was send it back for full refund, so I was stuck. payPal will not now help at all (I anrg) and yet they continue to allow this fraudulent comapnay to take payments. The email address the company says to contact them on now does not work. DSue PP should take some responsibility for this? It is a drone and it will not fly at all. I have sent film to company but they just offer a partial refund or for me to return it to China at my expense. as far as I can see the co,. has over 90% bad or poor reviews on trust pilot, lots of very angry customers. It is supposed to 2 year warranty. It is BX trading Any help much appreciated.
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