I am also a victim of Paypal who support the Chinese companies that sells fake goods to us and no option to send them back because the seller do not provide the address. I had a specific request to the seller to refund me 100% of my money because I have lost more money on customs and taxes paying for a fake wig. The seller did not consider the proposal of getting his/her fake wig back instead he offered 50% of my purchase and paypal was expecting me to be happy with that. I refused and have lost everything to the seller. Customers must be very careful Paypal is not protecting the buyers from scams. I have received a second fake product which suppose to be a wig, I cannot not even log the complain. Paypal has made it impossible for us to be in touch with them. Their email address under help is forever down and cannot call them either @buyer469 wrote: I have the same problem with a drone. I ordered the upgraded package and they sent the standard one. PayPay wants me to mail it to China but it was shipped from Bellflower CALIF. Also PayPay seems to be ignoring the rules: From Federal Trade Commission website: Receiving the Wrong Item If the unordered item was an incorrect fulfillment of an order the customer did place, you are legally required to send the correct item or refund the customer's money in full -- including shipping costs. You can ask the customer to return the item, but he has no legal obligation to do so. Dealing With the Customer Although customers don't have to return an unordered item, if he agrees to return it, you must pay shipping and any other costs the consumer has incurred. If the customer placed an order but received the wrong item, consider offering an incentive such as a discount or free shipping on the next order. Never blame the customer for the error, and take immediate responsibility for the problem. because am going to incur more costs from South Africa. The least I can do is to inform the bank that the product they support is supporting scams and expose us to danger.
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