Yes. Write your seller now, ask them to restate the address that they put on the package, as well as how they packaged it. Come off as though you are concerned on how it was wrapped, how large of a box you should be looking out for, excetera, excetera. 90% of the time they are either going to supply the same routine information, nothing personal, and just restate the tracking number. The reason why you are doing this is to show Ebay that you've reached out to the seller and are trying to communicate. When they do not respond, contact eBay, act concerned as though of course you've tried to reach out to them, and they have not responded back to you. This will allow eBay to give you their email address and phone number. Call them as I'm sure the phone number will be disconnected or fictitious. Write to that email address, the same questions, and plead with them to return your email message and to give you the information that you are specifically asking for. This is just one more layer of proof you can give to eBay. When it comes down to determining this, eBay is going to look to see if you tried to reach out to the seller, if the seller is actually responding to you, that the seller also provide it legit information, and they're going to look for your proof to prove that it was not sent to you. Understand these people are very good, they get information from public record. In my case my package was delivered to a man who has been dead for 8 years. This man lived in my same neighborhood, same city, same state, same zip code. They do this purposely so they can claim the package was sent to you directly, because eBay only looks at the city, and the state, as that's all USPS provides with the tracking number. As long as that city, state, and zip matches yours, they determine you have the package. Although we know this is not the case and they should be looking at street address, this is the flaw that these scammers capitalize on. It is a very hard thing to fight as a package that is not addressed to you is not something you can just received information on. These people know this. They also know sending it to a dead recipient, who does not reside in that house anymore is a good idea. The other people are going to see the little small package realize it's empty, and throw it in the garbage. If a friend or relative resides in that home since that person has been deceased, they will be confused, and it's going to take them a long time to piece everything together themselves. Most of the time it goes unnoticed and unreported. This works in their favor as no one is bringing any attention to the fact that this could be a fictitious package, and still sending you chasing your tail. You are bust trying to get information on a package that has a tracking number that belongs to you, but it's actually address to somebody else, and puts the USPS in a gray area. You're going to have to build a rapport with that Post Master or a supervisor at your post office. This is imperative! The reason being is they're the only ones that are going to be able to supply to you any solid proof that that was not delivered it to your home. I am going to tell you it's going to be a fight in a battle to get that!! Some people as stated in this very thread, eceived an affidavit. My Post Master was not going to give me that.... they even fought with us to give us the information that they gave us! Trust me, I went in there with my 12 year old daughte,r and pled in tears, because like you, this is the most money I've spent on a gift!! It was a lot of blood, sweat, and tears to get that money. From here you are going to write to the seller, get that information, contact eBayget that phone number and email, write that seller again asking the same questions, ask that they respond to your specific questions. You are going to call that phone number, and the minute you realize that it is fake, you are going to report the seller for fraud to eBay. You're going to ask eBay to step in and try to contact the seller on your behalf, and ask them to have a supervisor actually call that phone number and notate it on your account that the number the seller provided is fictitious. Trust me you are building a case and you need all this information. When you go to the USPS they do have tracking information that pinpoints to the street. You're really going to want to ask them, explain your situation, and plead with them if they could please give you something that helps to pinpoint the package. This is to determine that it was not coming to your address. You can bring your information from eBay to show them how the seller gave you a tracking number that states that it's being delivered to your street address and to your city and state, but it is actually not addressed to your home. You can show them this thread, and explain that this is a known scam and you need that other proof because eBay will close the case in the seller's favor unless you can prove it did not come to your address. That you understand that it may not be addressed to you, it may not have a name, but you can show them that tracking number in eBay and PayPal and show that you were the intended recipient. In the interim of this you will want to open up a case with your Postal Inspector even if the Post Master is helping you. Please still perform this task. Don't expect the Postal Inspector to resolve this at all, or force your Post Master to give you any information. You'll be lucky if you even hear back from them. You do this because you want that number they assigned to your case, as it is one more layer to give to Ebay that you are seriously trying to track down this package and find out what happened to it. You are going to write that number in your responses to eBay, as well as call eBay customer service and make sure their documenting it as well. You will want to call customer service a few times throughout this process, as it will help you. Do not wait until it's time to open your case to start all this, you need to be working on some of this now. Just trust, me I've read horror stories of people not getting refunds, and I can only tell you what worked in order for me to get mine. The other thing you want to pay attention to is a fact that this package is probably being sent first class international. Unless your item weighs the weight of a paperclip or less, this is not containing your item. This also helps to prove your case. Make sure your Post Master calls this out as well on any notes or documentation they give you. Because if you ordered something, like in my case, weighs 6 to 10 pounds, obviously it's not going to go first class international. This is also a very important step of this scam. Because anything sent first class typically does not need to be signed for, therefore the contents don't need to be verified and they don't have to prove where it was delivered to. It's a completely different protocol, that's why these people who run this scam rely on that. That will help determine that the weight is wrong for the item you are to be receiving, and you want to point that out in your letter that you will inevitably give to eBay. The minute you can file a claim, file a claim, but I'm going to tell you now be prepared they will close your claim, and side with seller. This is because as long as that tracking number says delivered, to your same city, and state they will close it, and they will side with the seller. When this happened to me I was sick to my stomach, but I called customer service right away, and they told me the automatic system does that. So the minute you file it's going to close within an hour or so, jump right on it when it closes and call their customer service and request an appeal. At this point, is when you're going to be able to upload all your proof including that the post master gives you, and the letter you write that explains the weights from the different packages. You can even print that off in the tracking and see it went first class and circle that and give it back to eBay, you will then be able to attach / upload documents.
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