Hi everyone! Thanks for visiting PayPal's Community Forum. I'm sorry to hear you've run into some difficulty with your account recently. It sounds like you two may be running into different issues, so I'll try to point you both in the right direction.
@FL_Quaintrelle, I can certainly understand your frustration trying to solve this issue and being unable to reach Customer Service. For that error message, I'd first recommend removing and re-installing our mobile app. If that doesn't work, I'd recommend looking up your address on USPS.com's Zip Code look-up. How it's presented there is normally the suggested way to input your address on PayPal. If that doesn't work, or that's already how you have it presented, our Customer Support would be your next best step to solving that error message. Here are all the ways to reach an agent with PayPal Customer Service.
@juliehi, I'm sorry to hear you're concerned about our recent update with our PayPal Debit Card's backup funding. If you're checking out with PayPal any other way than the PayPal Debit Card, you can still have your bank, debit, or credit card charged as you prefer. However, yes, it is correct that as of Sept 12, 2023 you can no longer user your bank as a back-up funding source for your PayPal Debit Card, only your balance can be used to fund it. If you're still encountering any pesky error messages as well, please don't hesitate to reach out to our Support Teams linked above for further assistance.
Best wishes to your both. I hope our support are able to assist further if needed,
- Jon K
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