Hey guys. So - I'm having a bit of a problem here. TL;DR Version: Want to add a secondary email to my account. Try to confirm secondary email - get "We're having some trouble completing your request. Please try again shortly." error. Change password and check if email is already in use - it's not. Change notifications to HTML - no change. Try confirming multiple times - no change. Turn off various blockers in Firefox - no change. Contacted PayPal Support on Twitter, but no response, yet. Have not tried another browser. Payments waiting to be claimed and can't be until email is confirmed. UPDATE: Tried on Chrome and even Edge - same result. I've had my PayPal account for a long time now, more than 9 years at least, but one thing I've never done is add a secondary email address. Never needed it, really. However, since I've started doing other things that don't relate to graphic design, I decided that I should use the email address that I have for those things (I have one email for design work, and one for my game review site/gaming YouTube channel) So - I added the second email address to my account. When I did, I got the confirmation email. It came through just fine. I hit the "Confirm This Email" button in the message, type in my password and... "We're having some trouble completing your request. Please try again shortly." I thought maybe I typed my password wrong, or that I already had a PayPal account with that email and forgot about it, so I hit the button to change my password. Got it changed, went to sign in and...it signs me into my normal account. So now I know it wasn't already in use. I've since tried confirming this email address 20 or more times, signing in with the new password, and I just keep getting the same error. "We're having some trouble completing your request. Please try again shortly." Now, I do currently have 2 payments waiting to be claimed by that email, but I don't know if that would actually cause problems. I tried switching my emails received to HTML and resending the confirmation email - still get the same problem. I turned off my ad blocker and Disconnect plugin. I've even disabled Firefox's built in tracking protection. No change. Just the error. What can I do, if anything, to get this fixed? I've sent a message to @AskPayPal on Twitter, but haven't heard back just yet - probably because it's the weekend right after Thanksgiving. Posting here to hopefully get a solution to the problem. Only thing I haven't tried yet is another browser entirely. I'd like to get this cleared up as soon as possible as I have a couple of payments waiting to be claimed by the email, but they can't be until it's confirmed. UPDATE: So, I've now tried on Chrome and Edge as well - still got the same result. "We're having some trouble completing your request. Please try again shortly."
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