I bought a suspension kit for 02 civic. It came with two different struts. I installed them and couldn’t get it aligned. I sent the seller email requesting matching struts. It took 26 hours to respond asking for all the information I already provided and wait for instructions. I resent information and communication stopped. I contacted PayPal and the seller wants me to send back all the components at my cost for shipping and a restocking fee when the parts are installed. I already bought the correct part and paid for installation and alignment. Now I’m expected to pay to have it taken all off. This will cost me 3 times the labor cost. I simply want a refund for the amount I paid to replace the part. This seller has a high rating and high volume and been active for many years, but all of the negative comments are for them basically sticking you with the expenses of their mistake. Many cases just like mine. I use eBay and PayPal because the have a “protection guarantee” but this is a scam intended to make returning their mistake more costly than just keeping the wrong part. Any advise on this would be great. Thank you!
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