I received faulty dresses From Berrylook.com in May to the value of £79 I returned the same goods paying for tracked delivery with Royal Mail. I kept asking Paypal for help as I was continuously emailing the company who asked me for proof of purchase, then again for product numbers, then again for order numbers, then again for proof of return. I supplied all that was needed to prove my case was genuine. everytime I contact the seller they would start all over again for the same information. I opened the case with Paypal and once again I provided proof of return. Paypal favoured me and contacted the company again. once I supplied Paypal with proof of return by the Royal mail, then after waiting for two weeks Paypal came back said they couldn't verify the tracked delivery from Royal mail and told me to contact the seller and closed the case. I contacted Royal Mail to get a copy of the person who signed for the returned goods and also the certificate which is a legal document showing exact time and date of delivery and signature. I now find that I cannot attached the verification documents to send to Paypal have emailed them and tried to attach the documents but they have closed the case. How can Paypal not take the proof from Royal Mail as legal proof. It just makes Paypals promises worthless. can anyone advise me what to do next as legal action costs a lot more money. Thanks for taking the time to read my post.
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