I recently opened a new account as I could not transact with my old one using my mobile wallet (Mpesa). I transferred funds to the new account and they were put on hold. I contacted support via Facebook and explained to them that I wished to transfer funds from my old account, which I intended to close, to the new one and they made the funds available. Despite the funds being available and not on hold, I am unable to withdraw. I also have funds in the old account, which I am unable to transfer to the new one and they are not on hold too. Anyone knows what could be happening?
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