I have an at least 6 month long email exchange documented and saved that I had with them. Due to their technical issue they blocked my money (several thousand EUR) because they said that my bank account data I was trying to change was not correct. Which was a complete nonsense. At the end they were kind enough to manually fix it but still said that I made a mistake at the first place. Complete **bleep** as the number had always been the same.
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