Hi, I've recently had to open a dispute with a payment made to a seller that has blocked me after receiving payment and not sending what I'd ordered - essentially a scam. I've logged into my account after a week as the transaction was on the 4th Feb and I've had to wait to escalate the claim to PayPal. Due to the seller attempting fraud we have obviously been unable to come to a resolution or refund. When opening the Resolution Centre I am unable to escalate the dispute to a claim and it says at the bottom, underneath the posted messages from myself and the seller, that the case will be auto-closed on the 20th February if we are unable to come to a resolution. The dispute opened was under 'item not received' and the current status of the dispute is 'need seller response'. My concern is that if it isn't escalated then will the auto-closing of the case render me unable to get my money back? Or does it work where if the seller doesn't respond to the case is the dispute automatically resolved in my favour? The seller hasn't responded since the day I opened the dispute on the 4th, I have posted proof that what they've claimed isn't truthful and I'm confident PayPal will decide in my favour, but I can't see an option to escalate and I'm worried that the case will end without me getting my money back if I can't do so by the 20th.
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