Hi @Littlejoly,
Thank you for that. If the payment has already been received in your account, that error may be because there's nothing left to claim. Please log in to your PayPal account and see if there's a transaction in your transaction history that matches that information. If you confirmed your email after the payment was sent, then it's likely that no further action is needed.
If you're not seeing it in your balance, check to make sure that you have an open balance for GBP in your account. A payment received in GBP would have either been converted or received into the GBP balance, depending on the options you chose at the receipt of the first payment in a different currency, if that is not your default currency.
I hope this helps!
Olivia
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