Last week there was an unauthorized charge to my account from AirBnB (I don't even have an account with AirBnB).
I contacted PayPal, and a few days later they emailed to say they had investigated my dispute, concluded that it was an unauthorized charge, and would issue a refund.
A few days later, still no refund. Sent a message to customer service, received a "solution" from a bot, replied that this didn't fix my problem, and then received a reply from a representative stating that they had looked into my account, and that the issue had been resolved.
I replied that the issue had not been resolved, as the refund is still not there.
The original charge was to my bank account, and the refund is not in my bank account, nor does it show in my PayPal account.
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