Can't anyone help me how to contact ebay to get assistance/ refund with my matter? I purchased something from a seller which was scheduler to arrive between Apr 13 - May 17. Such purchases normally arrive around Apr 13, so on Apr 15 I contacted the seller as the tracking number given provided no information. They responded the next day that there was a problem on their part and they will offer a FULL refund and cancel the order, to which I agreed. By Apr 17 the replied to me telling me that they have issued the refund and cancelled my order. However, the order has been cancelled but No money refunded. I made contact once again and they replied that they would check with their accountants... since then I have asked them about the refund and have received no reply. How do I engage ebay to get back my money, seeing that the options given are not helping me in anyway?
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