Hi, I need to have a payment investigated, but I cannot find an easy way to do this. Last week I made payment via the 'friends and family' option and never received my items. The person who initiated this is a scammer and there were 3 others who fell victim to them. I couldn't see how to get hold of anyone without going through the 'unauthorised' option, so my reply from Reezal of Paypal last week was "If you made this payment intentionally, but you never received your item or you received an item that was different from what was advertised, we may be able to investigate this payment for you and help to find a satisfactory outcome. If you want to take this option, please let us know and we can open a claim for you." He however didn't say how I make contact. Now everytime I select the relevant payment in the Resolution Centre, an error message appears. How can I get this sorted please? Can you give me a direct email address or make contact?
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