On March 22, I purchased 4 items from Macys. From these 4 items, I refunded 3 of them. I had paid through PayPal and this would mean I would receive my refund through paypal. I am supposed to receive 2 refunds: 119.98 and 59.99. However, in my credit card statement, I only received 59.99. So I called Paypal and they said that they sent the money to my bank and to call them to ask where it is. I called my credit card company after and they said that they did not receive the money from paypal and to file a dispute. In this dispute in paypal, I had won and finally received the money back. But PayPal charged me 119.98, stating that they paid me 2 times for the refund. I called them and was treated with hostility and was hung up on when I asked for a supervisor. The customer service helper identified themselves as Riya. Riya told me, "not to hang up" and then hung up on me. They were being rude and told me to stop talking. They also had a nasty attitude. You can check the recording of the call. They told me to call the bank and I had explained I already had but Riya said it doesn't matter because they sent a confirmation email. However, I had explained with detail to them that I had called already and My credit card company did not receive the money and told them the exact date and time of the refunds. They then started to get angry and started to raise their voice. This was when I had asked for a supervisor and they hung up on me. I just wanted a refund but Paypal made me run in circles for 30 days.
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