PayPal Community

Same. I got hacked. They limited my account. I called customer service to get back in, because there was unauthorized payments. Challenged them. Paypal won't refund the money, despite the customer service person saying they understood my account had been accessed and payments sent out against my wishes.    Sad to say but I'm thinking after 15 years it's time to close down the account. If they aren't going to help and actually protect my account or assist when it gets hacked then what is the point of having it?  ... View more

Hi @Qweenny1,   I'm so sorry to hear that you have had difficulty getting through to a representative by phone to report the unauthorized use of your card. I regret that the other avenues of communication with customer support are not suited to this type of report, since a card number must be discussed and it's not safe to send that information on social media platforms or email. I hope that you have been able to reach a phone representative between your post and now.   Have you also reached out to your card issuing bank to let them know that the card number has been compromised? They will need to cancel that number and issue you a new card to prevent any further unauthorized use of that card.   Olivia   ... View more