I purchased 2 sweaters in mid February and never received payment confirmation, although payment was immediately taken from my account, nor did I receive any tracking. 3 emails to the company resulted in an automatic response that they were backed up and 2 non-responses. I opened a case with Paypal about a month later and within a day, whatsmode had emailed me a tracking number. However every time I tried to track the package I was in formed that it was not yet in the system. At one point I received an email from Paypal telling me that they have been informed that the package arrived and did I want to close the case. I immediately responded that no I did not receive the package and that the tracking number appears to be fake. I am unsure why they thought the package had arrived unless whatsmode sent them a bogus thread. In any event, about a week later, Paypal closed the case in my favor and I received a refund. I stressed to Paypal that they needed to look into similar complaints and that I had read about instances of closed cases based on false information. By all means, open a case if you paid with Paypal, and communicate well. Maybe eventually whatsmode will be unable to scam anyone, at least through Paypal. I also have reported the ad on Facebook as a scam and maybe more people doing that also will result in saving people some money. Consequently I still have no package, but based on reviews of people who did receive eventually, between poor quality, offensive odors, incorrect sizing and unacceptable substitutions, I am quite ok with this being the end of my dealings with this company.
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