I ordered 3 dresses from a FB ad website totaling $82 (I know, mistake already). I emailed the company before ordering to confirm that the items would arrive by a certain date (right before my graduation from college) if ordered with Express Shipping otherwise I wouldn't be able to order, company said that it would arrive on time so the order was placed. I emailed them the day before it was agreed to arrive and they actually told me I needed to find another dress to wear and included that the 3rd dress was out of stock and thus not shipped. I asked them to cancel the order and refund the money. They said they could not refund the money until I received the order and returned it to the address they provided me. I asked them to send return shipping labels and they did not reply back. I went to FedEx to return the TWO dresses that weighed .5kg and it was going to cost $103 plus tax. That's more than I spent on all three dressed and Express Shipping combined. I keep trying to reach the company but they won't reply. I've escalated to PayPal (thank God I paid through them) but it seems as though I might not get a refund because I haven't returned the items per PayPal(?) but I can't spend that just to return it!! I'm stuck and I need that money back because I did have to go buy another dress! I need help. They shipped through DHL, I called their customer service line and no answer. What can I do?? I can't suck up this money... Please someone help.
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