PayPal security is blocking me from purchasing an item on eBay. When I try to purchase the item, I get one of two errors: We can't process your payment. Please select a different payment method or check your payment details including your billing address. Sorry, this payment option isn't available. Contact PayPal customer service to resolve this issue. The seller and item both have stellar ratings. I assume that because I'm a U.S. consumer and the currency for the item is CAD, PayPal is mistaking my attempted purchases as some type of fraud. Upon not being able to make the purchase I reviewed my PayPal account and resolved a security alert by changing my password. PayPal then enabled me to make the purchase, but an error on the eBay site forced me to refresh the checkout page and re-enter my PayPal information. Once I refreshed, PayPal blocked the purchase again. There was no security alert the second time but I changed my password anyway, assuming that a password change would resolve the issue like it did the first time. Unfortunately, I am still unable to complete the purchase. I called PayPal customer service and was told that and even though I confirmed my identity and the purchase attempts, my password has been changed twice, and my account is in good standing; the customer service representative was unable to override the security block. I am inquiring further about what steps I could possibly take to lift this block. P.S. The seller only accepts PayPal, so I cannot use an alternate form of payment.
... View more
