A few weeks ago I bought a phone from an online shop based in China. When it arrived the phone turned out to be counterfeit. Even the software on it was pirated because the Google apps would show me a message saying the product was unlicensed everytime I tried to open them. Edit: Not to mention the phone also came pre-loaded with malware, I found out this later. It would automatically subscribe your number to a bunch of chinese services and would charge whatever you had in your SIM card. I couldn't do anything with this phone because every app would tell me it was pirated. Couldn't even open app store to download anything. So I've tried to contact the seller and he kept ignoring my messages, the live chat support is fake, it's not a real person answering and even there I was ignored. So I've opened a PayPal dispute, gave them some time so we could work directly but no help, they also ignored me like a scammer would. So I escalated this to PayPal and was hopefull they could solve this for me since the scammer had no interest in talking to me. I've submitted everything as evidence, tracking number, order information and even the package that they sent me. The seller never responded in the 10 day period, like the typical scammer so I was hopefull PayPal could show me their "buyer protection" they advertise so much about. But no, they tell me to send them the phone to their address and that's it. ARE YOU SERIOUS? The seller has ignored me everytime I've tried to contact them, instead of defending themselves when I escalated this to PayPal they just ignored some more and proved they were scammers and now I'm supposed to send a bunch of scammers the phone and be responsible for shipping costs, and if and only IF they receive the goods I can get a refund? Are you kidding me? Is this an early April Fools joke or what? What the hell kind of "buyer protection" is this? You have gotten really bad PR in the past for this crappy costumer support and looks like you haven't learned. I am NOT gonna pay even more than I already paid on shipping and handling to send these scammers the expensive counterfeit brick they sold me because I will be out on money and a brick. This is unnacceptable, what else can I do to get mymoney back?
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