I returned 9 items to Macy's on Feb 26, same-store minutes apart from each other. and 5 of the refunds were credited on March 1. 4 of the refunds have been pending on my account for 19 days. I talked to 4 reps and one live chat, and one Supervisor SAM P (of course not his real name) who told me he once waited 31 days for PayPal to pay him on a pending transaction as if I was supposed to feel good about that since it is only 19 days. Macy's shows all credits were complete and that PayPal is holding my money. One rep said my bank didn't complete the credit. Which was wrong as well since my credit goes to my PayPal account and I have to transfer the balance to my bank. Then Sam P said it's an algorithm problem like algorithms write themselves and hold pending refunds. I think it is the beginning of a second class action suit. They just had to pay 3.2 million for doing this exact same thing. So who do you go to when PayPal has made up 5 different stories on why my money is in pending. I told them they have the ability to do a manual refund and should so they aren't breaking federal regulations like they are now. Basically after 3 hours total on the phone on multiple days and multiple people, bottom like from SAM P, don't call us we will contact you when it's fixed. That was 6 days ago and as advised a total of 19 as of today they have held my 4 refunds. It's absurd they can get away with this. If anyone knows what other actions I can take please advise. I'm tired of hearing from PayPal I'm so sorry but can't help you and the best is when they saw Have a good day after they just ruined yours and wasted your time.
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