Hello ianjc2000,
Welcome to the PayPal community.
As your question is very account specific, I would advise you to contact our customer care department who can help you further. You can do this by clicking on the Contact Us link at the bottom of every PayPal page. You can also contact us via our Facebook Page or Twitter @askPayPal.
You can also use the following link to upload docs: www.paypal.com/il/uploaddoc. They will then be attached directly to your account and can be reviewed.
-Donna
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