@kernowlasswrote: @Tal96 Firstly if you had got written proof from a company or shop that dealt with the genuine article OR trading standards then you probably would not have had to return them at all. As its against the law to sell fakes then Paypal would not be complicit with breaking the law IF you had provided that proof. Secondly I would have told the seller that unless I got a full refund I would be informing trading standards, that may have worked and you could then have ditched the shoes. Thirdly in the event of an item received but not as described dispute it is always one persons word against another (unless proof of fake is supplied) so Paypal 'tend' to find in favour of the buyer BUT the buyer has to return the item back to the seller at their own expense BUT wait until Paypal find in your favour (if they do) and tell you to return them TRACKABLE to prove delivery. Paypal state this ..... Paypal is not obliged to reimburse you for any costs that you incur to comply with any of PayPal’s requests for cooperation for the purpose of resolving the problem (including, without limitation, costs that you incur to return a SNAD item to the Payment Recipient or another party as PayPal requests), although sometimes it may reimburse these costs. However if you activated the 'return shipping on us' option at some time before you made this transaction then Paypal would reimburse you up to £15 of those costs. https://www.paypal.com/uk/webapps/mpp/refunded-returns Also in my opinion ALWAYS fund your Paypal payments via a credit card as that gives you a second layer of protection. Finally don't forget if the seller is a U.K business then if they don't refund your return costs then you have the option of the small claims court. Hope some of that helps and good luck. @kernowlasswrote: @Tal96 Firstly if you had got written proof from a company or shop that dealt with the genuine article OR trading standards then you probably would not have had to return them at all. As its against the law to sell fakes then Paypal would not be complicit with breaking the law IF you had provided that proof. Secondly I would have told the seller that unless I got a full refund I would be informing trading standards, that may have worked and you could then have ditched the shoes. Thirdly in the event of an item received but not as described dispute it is always one persons word against another (unless proof of fake is supplied) so Paypal 'tend' to find in favour of the buyer BUT the buyer has to return the item back to the seller at their own expense BUT wait until Paypal find in your favour (if they do) and tell you to return them TRACKABLE to prove delivery. Paypal state this ..... Paypal is not obliged to reimburse you for any costs that you incur to comply with any of PayPal’s requests for cooperation for the purpose of resolving the problem (including, without limitation, costs that you incur to return a SNAD item to the Payment Recipient or another party as PayPal requests), although sometimes it may reimburse these costs. However if you activated the 'return shipping on us' option at some time before you made this transaction then Paypal would reimburse you up to £15 of those costs. https://www.paypal.com/uk/webapps/mpp/refunded-returns Also in my opinion ALWAYS fund your Paypal payments via a credit card as that gives you a second layer of protection. Finally don't forget if the seller is a U.K business then if they don't refund your return costs then you have the option of the small claims court. Hope some of that helps and good luck. @kernowlasswrote: @Tal96 Firstly if you had got written proof from a company or shop that dealt with the genuine article OR trading standards then you probably would not have had to return them at all. As its against the law to sell fakes then Paypal would not be complicit with breaking the law IF you had provided that proof. Secondly I would have told the seller that unless I got a full refund I would be informing trading standards, that may have worked and you could then have ditched the shoes. Thirdly in the event of an item received but not as described dispute it is always one persons word against another (unless proof of fake is supplied) so Paypal 'tend' to find in favour of the buyer BUT the buyer has to return the item back to the seller at their own expense BUT wait until Paypal find in your favour (if they do) and tell you to return them TRACKABLE to prove delivery. Paypal state this ..... Paypal is not obliged to reimburse you for any costs that you incur to comply with any of PayPal’s requests for cooperation for the purpose of resolving the problem (including, without limitation, costs that you incur to return a SNAD item to the Payment Recipient or another party as PayPal requests), although sometimes it may reimburse these costs. However if you activated the 'return shipping on us' option at some time before you made this transaction then Paypal would reimburse you up to £15 of those costs. https://www.paypal.com/uk/webapps/mpp/refunded-returns Also in my opinion ALWAYS fund your Paypal payments via a credit card as that gives you a second layer of protection. Finally don't forget if the seller is a U.K business then if they don't refund your return costs then you have the option of the small claims court. Hope some of that helps and good luck. I don't have written proof from a company or shop that deals with authentic goods. These are new shoes that were released last week therefore it would be impossible to get written proof. I would happily return the item back to them if PayPal ask me to do so and will cover the postage costs (my punishment for not being careful) I also purchased the item using my debit card, would I be able to successfully chargeback if PayPal do not do anything about it?
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