Hi everyone,
I'm sorry to hear about the unauthorized charges, CathyDodds. That can definitely be frustrating! I wanted to follow up with both of you to shed a little light into the situation and hopefully help get this resolved. 🙂
Thanks for that info, @TheJayJayStore! It's definitely important to report the charges as unauthorized if you continue to see payments come out of the account that you aren't approving, as well as taking the steps to change your password. I'm unsure what TheJayJayStore is referring to regarding reporting identity theft, as that's not something that would be done through PayPal. We simply investigate compromised accounts. Identity theft would probably need to be reported to the credit bureaus. In this case however, it sounds like this is more of a billing agreement situation occurring within your own account, which wouldn't necessarily qualify as identity theft.
You can check on your active billing agreements using the steps listed here. If you see iTunes listed, you can check on the right side and it should either say "Active," "Inactive," or "Disabled" (something along those lines!). If you don't see it there, please contact us right away so that we can check the account from our end and ensure the unauthorized billing doesn't continue.
I hope this information helps! Both of you have a great rest of your day. 🙂
- Ashley M
... View more
