I've been defrauded of close to $400 and I've been getting run in circles by PayPal for close to a week regarding the dispute. The gist of what happened is this, I ordered some items from a website online that accepted PayPal. I used PayPal to make the purchase. The owner of the website then went to Kohls.com and used stolen credit cards to purchase the items and put in my shipping address. I found out about this when an officer from the Sheriff's Office showed up on my doorstep wanting to know why items purchased with a stolen credit card were being shipped to my address, this was prior to any package arriving. Fortunately I was able to establish my innocence in the issue by providing all of my e-mail correspondence with the seller and my PayPal receipts. I actually purchased a quantity of 3 of the same item. The seller used 3 separate fraudulent transactions on Kohls.com to send them in 3 separate shipments. 2 of the 3 shipments were returned to sender by the Sheriff who contacted UPS, 1 was delivered and had to be turned over to the police since it was stolen goods. I'm getting absolutely nowhere trying to get my money back from PayPal. I'm unable to file a dispute online, the page always says "oops something went wrong" each time I try, and every time I talk to someone on the phone I get a different story, am told a different route to proceed, and am told that a dispute has been manually opened but it never shows up in resolution center and when I call back the next day they always say they have no record of any open dispute. I've been told in separate phone calls to 1) Upload the police report, which I have done 2) Wait for an e-mail sometime in the next 24 hours with the dispute #, which never comes 3) That the police would have to obtain a court order from a judge before PayPal would contemplate investigating the issue 4) To have the investigating officer contact PayPayl, which after much begging I arranged, and they then refused to even talk to him. I'm at my wits end here. I'm out nearly $400 and have ample documentation to prove it (police reports, tracking numbers that show returned to sender), police officers that are willing to talk to PayPal to verify my story, and I'm just getting stonewalled at every turn. The people that actually make these decisions are impossible to directly reach and it seems that any information I attempt to relay via the regular customer support number either gets miscommunicated or not communicated at all. Does anyone have any advice on how to proceed?
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