Hello @fabricarecs,
Welcome back to the PayPal Community Forum! I can understand how an unrecognized charge from Shipstation can be quite concerning. Thank you for updating us with the result of that recent claim. During an investigation of an unauthorized dispute, PayPal looks for situations when someone steals or fraudulently obtains login information for your PayPal account, accesses your PayPal account, and then takes some kind of action like sending a payment.
However, in situations where you grant previous authority to someone to use your PayPal account by giving them your login information, like in the case of a billing agreement, you would normally be responsible for those charges unless you have previously notified PayPal that you no longer authorize transfers by that individual / entity.
However, I would recommend reaching out to Shipstation to see how that unauthorized activity may have occurred from their end. They may be able to offer some insight or options that we are unable to.
Good luck with this and future transactions. My apologies for any inconvenience this has caused,
- Jon K
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