PayPal Community

If you have been able to upload documents, you should not need to notify them as that process appears to be automoatic. I cannot share the email address because I get the message that "it is not permitted in this community". At any rate, that email address does not seem to work anymore (it is valid, but it does not get any response). I have had some success through the message center inside your paypal account, although you have to be very persistent. If you want to send a notification that you have uploaded documents, that should be a good way to do it, the response time is usually decent, although not always very helpful. I have some accounts that have technical issues and no place to upload documents, when that occurs, paypal has been directing me to upload documents at https://www.paypal.com/il/uploaddoc. I work for a non-profit with multiple locations so I manage a number of paypal accounts, so I have had a lot of experience dealing with this - all of it has been frustrating. Good luck! ... View more

I did try the letter, but it definitely didn't help. I am still working through this as we are a non-profit with multiple paypal accounts as we have multiple locations, so I have to do the dance with each one. What I have found is that persistence eventually gets results (my longest fight was 6 weeks, I am now down to an average of 2-3 weeks), I keep uploading documents with a cover letter explaining the documents letter until I get through to the right person and then the account is unlocked (assuming you are providing what they are asking for - in our case it is a CRA registration document). We have business accounts so the request is coming through the Identity Confirmation Dashboard which doesn't work at least 70% of the time, so when document upload through that does not work, I upload documents through www.paypal.com/il/uploaddoc (need to cut and past this for it to work properly, not click on the link) and then once uploaded, I email them to let them know it is there (respond to the compliance verifications email they provide you, the forum will not let me type it here). I have found that a straight email to them does not get read, but the uploaded documents sometimes do.   Hopefully this helps someone, I know first hand the frustration as I have gone through it successfully (but with much pain) on 30 accounts, and am still working on 8 more. ... View more

I am currently in the middle of the same frustrating circles and am not getting anywhere. You send them the documents they ask for and it still isn't good enough. The people answering the phone have zero useful information and you can't talk to the compliance department to find out why they are rejecting perfectly acceptable documents.   Did you (or anyone) ever have success in resolving this? Any tips? ... View more