PayPal Community

@kernowlass  There used to be a function (the button) on the paypal account of the buyer where the buyer could confirm that the order (he or she payed for) is indeed received.  It looked like this, the pic nr. 1 led to what is shown of pic. nr. 2. (beneath, as shown on my screen).  Now, it seems that this functionality is not present any longer, since none of my buyers could actually do this - there was, in both cases, no button "Confirm Receipt" (white letters in blue background).  How come, and why?  ... View more

"Funds are normally released when any tracking number viewable online shows as delivered to the buyer + 1 day as long as you used one of Paypals supported carriers." It has gone 5 days, the item has been received, the customer has mailed me, stating that he is very happy, indeed, with the item.  Paypal supported, and listed carrier has been used.  The tracking number has been provided from the start, and it (as well) confirms the reception (delivery) of the item to the customer on 17th of january.  "If that has all been complied with correctly then contact c.s. and ask them to release the funds manually for you. Paypal phones are mostly non operational since covid but sometimes you get lucky. If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country. Live chat is also randomly available. Also you have the option to send customer services a message. Or have you considered contacting Customer Service via Facebook or Twitter? You can send them a personal message from their facebook or twitter pages. It's: https://www.facebook.com/PayPal" I have tried exactly each and every of those options that you have listed, and none of them work. No one at PayPal is responding to any of the attempts I have made to contact the PayPal and release the money that is held by PayPal, that should have been released 4 days ago.  "and @AskPayPal for Twitter". That is the only option left. If that one fails like all others, what to do then?  ... View more

@kernowlass  1. Where the list of the PayPal supported carriers can be found? 2. Why would any other carrier be excluded from this PayPal list, if completely valid tracking no. has been provided, and if that tracking no. shows clearly that the item has been delivered to the buyer, and the buyer is satisfied with the purchased item?  3. Why is PayPal systematically ignoring and not answering the mails from the customers requesting release of their funds that are held pending, despite all the evidence about delivery and satisfied customer?      ... View more