Hello everyone,
As you can see this is my first post, I have been a pretty avid user of eBay and PayPal for the last 15 years but they are really **bleep** all over me in this issue and I am seeming to run out of options.
Here is my issue, exactly as I typed it to PayPal in the help - email section. (To be honest, I expect them to tell me "tough luck" again because they have 3 times already but I keep hoping to get someone who cares about the customers).
Sent to eBay:
Hello,
I have a payment that is shown as "pending" for months and months. It says it is withheld under 'jump start'.
This payment was taken out of my account back September 13, 2017 due to a PayPal dispute on an item I sold. Paypal stupidly refunded the customer before the dispute was complete and took the money out of my account to do so. Once the dispute was investigated, it was found IN MY FAVOR but you still refuse to give me my money back.
During the claim process you decided that the buyer should receive a refund AFTER THEY RETURN THE ITEM. You are still able to check the bogus tracking number the buyer gave you and it still shows it is NOT delivered (returned). Here is all the information straight from the dispute:
Shipment company: USPS
Tracking number: RJ061532705ZA
What To Do Next
Transaction Details
Case number: PP-006-116-275-557
Buyer's name: Arturs <removed>
Buyer's email: EMAIL REDACTED
Buyer's transaction ID: 0E604462FM147890T
Transaction date: June 19, 2017
Transaction amount: $760.00 USD
Your transaction ID: 9F58161469001192L
Item name:
Bitmain Antminer S7 4.7THs, with Bitmain APW3 power supply. Ready to mine BTC!
Item number:
302346378417
I spoke to a person at paypal after not getting my money returned for months after the dispute was complete. They stated that the $802.19 was not able to be recovered from this persons PayPal account so I cannot be refunded. I was then told that if I sent Paypal the results of the eBay dispute showing a decision in my favor then they might be able to give me my money back.
The person I spoke to then told me there is no way to start another dispute or claim on this issue since it has already been decided within paypal.
So I need help in sending the eBay dispute proof to the correct person or place within Paypal.
My Paypal dispute in this matter is: Status update - Case ID #PP-006-116-275-557
And my eBay dispute in this matter is: Case # 5145664045 and it states that the case is closed with no refund to the buyer because they never returned the item.
So I am begging someone who sees this, please, please give me the contact information of someone at Paypal that I could talk to that might be able to fix this issue.
I have been a loyal and upstanding customer to eBay and Paypal for 15 years and it is a slap in the face every time I open my PayPal Account when I see the $802.19 that was removed from my account and will not be returned to me, by Paypal, a Multi-Billion dollar company.
Sorry for the bold but I wanted to show what I sent them so I can later update this thread with the response.
My user name here is the same as my user name on eBay in case any PP employees see this issue and want to do the ethical thing, which is to return my money.
Thanks,
Jake
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