I purchased two iPhones in November 2017 from a business seller on EBay. They were listed as brand new and sealed. In March one of the phones stopped working so l contacted the seller who didn’t respond so l spoke with Apple as the phone was less than a year old. Apple advised me that the phones serial number was in fact registered to a completely different phone so l contacted EBay. They advised l pursued a claim through PayPal who opened a dispute. Today PayPal have declined to accept the claim. How can this be when the seller has clearly sold me a phone that is not a genuine new phone. Where do l go from here.
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