If the payment shows as "Unclaimed" in the buyer's PayPal account and if the payment doesn't show in the seller's PayPal account, the payment was sent to an email address which is not linked to the seller's PayPal account. The seller may have misspelled his PayPal email address in the payments section of his listing or he may have used an old email address or he may need to confirm his email address. The seller should login to his PayPal account, click on the "Profile" tab and select the "Email" link in the left hand column to see if his email address is confirmed. If it's not confirmed, he should click on the "Confirm" button to initiate the confirmation process. If the email address was incorrect and the seller has access to that email address, the seller should login to his PayPal account and "Add" the email address to his account. The payment will show up right after he confirms the email address. If the seller does not have access to that email address, he will need to ask the buyer to cancel the payment and resend the payment to his correct email address.
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