I recently made an address change to my acccount... provided the required NEW address update and they even asked for a bill with the new address as proof... fine, did it...got it updated. 2 weeks later, they basically freeze my account (and the $800 in it) pending further verification, so resubmitted a bill, bank statement and DL as proof as requested and was told a max of 2 business days to confirm. 4 days later still "pending" and account still frozen. WHY? dunno, customer service does not answer and no info to give over the phone. so my money still sits frozen and can not withdraw, use, send or receive anything on my account. anyone else being stolen from? probally a bunch of you.
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