Hello, I was recently refunded by a clothing company as they failed to ship my item so they sent me a refund. I was given the refund onto my paypal balance and then I see that paypal or my "financial institution to cancel a payment" within weeks later. I am confused as to why and then they just limited my account. I've been on this for about 3 years already and I'm questioning why was I put on limit? as well as am i able to still retrieve that money? And i've submitted my documents for proof of i.d and address and my results are not coming in. Infact a case hasn't even been opened for me. Just apparently a "Case closed" with my payment being taken away. Would need help asap. I'm confused as to what should be resolved here. My account or should I talk to my bank? How many more proofs do i need to verify of my account? or should i consult to the company that refunded me? What should i do in this case?
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