I am unable to access my account. I have forgotten my password and when I request a password link it just keeps saying that something has gone wrong at their end. I telephoned them on Wednesday and they said it is because I had a negative balance. They said they would sort that for me and I'd be able to get a password link and sign in within 72 hours, which I still can't do. I also tried to do it on a friend's phone and it said the same, so it can't be my device. Does anyone have any ideas what to do?
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