I have an issue with a seller promising coaching lessons then the seller banned me from the group forum and I did not see all the coaching lessons, this qualifies as product not received AND description of product does not match, but I can only select ONE of those options. Why can I not select both? Furthermore I have documents to back up my claims and I can see during the resoultion that there is a way to add documents to my case. But I SEE NO WAY OF ANYTHING TO CLICK ON TO ADD DOCUMENTS TO MY CASE! Where is the link or option to add files? I looked and looked but could not find any. I also could never see what the sellers response was, as though paypal would not let me see what they typed. I then submitted an appeal and Paypal has denied that appeal with NO EXPLANATION AS TO WHY. Just awful customer service from Paypal. And I am out $222 on coaching lessons that did not meet my expectations.
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