Just update, i have had a positive outcome now asI called PayPal today and speaking to a human rather than dealing with automated systems has paid off. Apparently it's an automated system that gives these responses. The main issue with case is that the seller first of all sent the wrong item and when contacted they claimed the factory changed the design. They then said they had the correct item and would send it. They did send it it but it was two sizes bigger than was ordered but the size tag had been cit out of the item. When questioned they said the factory changed the size. Despite the fact they had a size chart on their sale page and that I'm also familiar with the brand from China and know the sizing. After contacting PayPal today they said straight away that it would be ridiculous to send the item back to China so they said they would refund me straight away and will get the money from the seller. They have also flagged the seller to another team to look into as in the past month they have quite a bit of negative feedback for the same type of thing. Unfortunately that was left after I had made my original purchase So all in all a good outcome so if anyone else has a similar situation I would urge you to call PayPal and give them the full details. The computer system unfortunately can't deal with common sense and you need to speak to someone to understand the situation. Also it has flagged the seller so they are being looked into. We need to all take responsibility for reporting these issues and giving honest feedback on ebay so dishonest sellers can be eradicated.
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