Hi kubalai,
Welcome to the community forum and thanks for posting.
An email address can only be associated with one PayPal account at a time. Please reach out to the specialist team via email, phone or through Twitter @AskPayPal or via Private Message on our Facebook page at https://www.facebook.com/PayPalUK. They'll be happy to run through this with you in detail to locate if there is another account registered.
Intars
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