I have to say, first, that PayPal customer service has been the worst customer service that I have ever experienced. Their agents are friendly and seem to care, but they must be inadequately trained and ill-equipped or simply unable to deal with issues. I am a Canadian and I have accounts with RBC Bank of Canada and their US counterpart - RBC Bank (Georgia), which is a 'full-on' American bank...not simply a Canadian bank with a branch in the US. I know others who have the exact same banking + PayPal setup as me, and they have been able to add their US-based checking account to their Canadian PayPal, yet I have not. I have called several times. I have tried to contact PayPal and give them feedback in other ways. Their agents have promised follow-up that did not come. Their agents told me I was on 'a list' and that this 'list' is being reviewed by technical support agents who may eventually fix the errors which are stopping me from adding the US based account. Nothing has worked. I have still not been able to add the account. AND...I have been on hold for more than 20 minutes now, because I am apparantely being 'forwarded to a supervisor'...but I am 95% certain that they are simply hoping that I will give up. Seriously, the worst customer service experience I have ever had.
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