Hi there RussellC2.
Welcome to the Community!
Thanks for reaching out to us regarding the difficulties that you have been experiencing when trying to provide documents through your PayPal account. I would advise you to try deleting your temporary internet files and then try providing the information again.
If you are still experiencing difficulties at this stage, I would advise you to reach out to our customer service team through the 'Help & Contact' icon at the bottom of any PayPal webpage.
I hope this helps.
David.
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