Hi there, I am NO expert, however experience with these paople (The site we are currently on) stopped me from using their services a few years ago, I sent an item had proof of posting and everything that should have been available was. They guy got a Thousand pind item of silver from me and because there was a delay in the tracking information being regenerated, paypal escalated the case to a claim with not so much as a bye youre leave - Lomg and the shorof that story was that i lost the item and the money because paypal have configured their rresponse interface in such a controlling manner that it is impossible to provide anything you want to. Although you can 'add files' which will not be opened or reviewed in the resoloution center. Move on to my latest experience, i sold a pair of genuine timberland boots to a guy in London (They were ladies boots) he recieves the item, privides feedback and the day after asks if i would take them back as they were too small.....(My original listing stated i did not accept returns) I didnt hear anything for a month - and then out of the blue the case is opened, immediately escalated to a clam by paypal and i ended up receiving the boots back after he had been wearing them for a month. I submitted an Affidavit from Timberland confirming my boots were genuine, i supplied onine documentation - I am sorry to say the truth of the matter is that the alleged claims experts couldnt fight their way out of a see through dress, they do not look at any evidence supplied, even if they did they seem unable to comprehend what is sent to them and they will undoubtedly ensure that the claim goes against you, then to add insult to injury they will most likely start holding your funds for periods up to 21 days and generally make your life a misery. What i had to do, once again was jump through the hoops and wait for the claim to be closed after receiving the goods back, then i had to file a disoute with their team for review and supply further information (Not that it will be looked at) I was sent a questionnaire (Ill copy and paste it for you at the bottom of the post) now it is in the laps of the idiots in the claims team at paypal. I say idiots as i am actually a claims specialist for high net worth maritime claims and i can tell you i know how to collect and coallate evidence, they just dont understand. So what you didnt want to hear me say was that you probably will have more luck sprouting wings which are tattoed with this weeks winning lottery numbers than get anything sensible from these guys, It is not in their interest to help you - they hold your funds and earn interest while they mess about and dont have the courtesy (nor does Fleabay) to give you your selling/purchase fees back. PAYPAL QUOTE: ------------------------- You can appeal the outcome of this claim, but we can only consider your appeal if the following questionnaire is completed and returned to us. Please fax this questionnaire to us at 08707 303 196 by 04/12/2017. The fax needs to include your email address and the claim number . If the upload feature is available in your PayPal account, we encourage you to upload your documents, as it's usually the quickest way for us to receive and review your information. Here's how to upload your information: 1. Log in to your PayPal account. 2. Click "Resolution Center" near the top of the page. 3. Click "Resolve" under "Action" next to the item for which you need to provide documentation. 4. Follow the instructions to upload the files. 5. Click "Send Files to PayPal." PAYPAL QUESTIONNAIRE: -------------------------------- SELLER APPEAL QUESTIONNAIRE -------------------------------- 1. COUNTRY ________________________ (Print Your Country) 2. NAME ___________________________________________ (Print your First and Last Name) 4. I'm submitting this questionnaire in response to PayPal's decision in claim number . 5. I'm eighteen (18) years of age, or older. 6. I live at _________________________________________________________. (Print your postal address) 7. PLEASE CHECK ALL THAT APPLY 8. [ ] I sold an item to the buyer and posted it in the same condition as described to the buyer. 9. [ ] The buyer filed a claim alleging that the item they received was substantially and/or materially different from what I had described. The buyer was asked to return the item. 10. [ ] I received the item back from the buyer, but it was in a condition different to that which the buyer had stated in their initial claim. (Please provide a detailed description of what was returned to you and how it affects the value or usability of that item.) a. [ ] There are damaged item(s)/part(s). (Please describe) b. [ ] The estimated value of the damaged item(s)/part(s) is £________ (Please describe) 11. [ ] I received an empty box/envelope back from the buyer. 12. [ ] I didn't receive all of my items back. (Please provide a detailed description of what was missing from the package and the value of the missing items.) a. [ ] There are missing item(s)/part(s) (Please describe) b. [ ] The estimated value of the missing item(s)/part(s) is £________ (Please describe) 13. [ ] I received a completely different item back from the buyer. (Please provide a detailed description of what was returned to you.) I confirm that the above statements are true and correct to the best of my knowledge. Please sign the questionnaire: _________________________ Date: ___________________________ I acknowledge that any provisions made by PayPal in this context originate from goodwill only and are without legal obligation. PLEASE FAX THE COMPLETED QUESTIONNAIRE TO 08707 303 196. IF YOU DON'T HAVE ACCESS TO A FAX MACHINE PLEASE UPLOAD THE DOCUMENT Yours sincerely, Protection Services Please don't 'reply' to this email. We don't monitor this inbox. To get in touch with us, log in to your account and click 'Contact' at the bottom of any page. Copyright © 1999-2017 PayPal. All rights reserved. PayPal (Europe) S.à r.l. et Cie, S.C.A. Société en Commandite par Actions Registered Office: 22-24 Boulevard Royal L-2449, Luxembourg RCS Luxembourg B 118 349
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