This has been a problem for our business ever since they created this new page layout. People can't readily find the credit card link and they get confused, and we lose sales. What is even worse is what they just did this week (apparently). I have customers calling me and complaining that their credit card payment was not made, but rather, they received a notice that their payment has been processed through PayPal. It doesn't say PayPal Virtual Terminal , which we use, it just now says PayPal. I can't tell you how many calls we have received on this. It's very obviously an attempt to pretend that credit card processing does not exist and PayPal is great for everything. The problem is, this goes to customers who already chose NOT to use PayPal and instead supply their credit card information for the Virtual Terminal. Doh, of course they are angry when they see that message. PayPal is so arrogant on these interface issues... no amount of complaining ever gets them to hesitate for a second on making these destructive changes that affect our bottom line.
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