SOLUTION Hey everyone, I was able to speak to an actual competent rep who opened a case for me to explain the situation. Shortly after I received this email below: (notice that they gave me additional option for verification. Even if there's no drop down to select these options, just upload it and it should work) Also, you might need to open a case first before getting that exception. Dear XXXXXX YYYYY, We need your help with resolving an issue on your PayPal account. PayPal must verify the identity of individuals and business entities when certain products or services are provided, or when specified transaction levels are met. ---------------------------------------------------------------- Proof of Identity: ---------------------------------------------------------------- The document we received from you could not be accepted as a proof of identity. Please provide us with a valid document. What is a valid proof of identity? - A statement of CPP contributions from your Service Canada online account or - a statement of Participation in the Quebec Pension Plan or - a statement from your insurer (life, home, or auto) that contains your date of birth. - a yearly Notice of Assessment (Income Tax Return) - a Financial Statement or Student record from a registered Canadian College or University, that contains your date of birth. Note: The following information must be visible on the document: - First and last name - Date of birth Once we receive and review your documentation, we will notify you via email regarding the status of your account. Please do not reply to this email. This mailbox is not monitored and you will not receive a response. If you have any questions, please feel free to contact us at [it doesn't let me post the email but it's the compliance verifications email] Sincerely, Patricia PayPal Compliance Department PayPal
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