Hey @wh79,
Thank you for your post!
In most cases, an automatic email is usually sent once the 180-day hold period has elapsed. There would be a delay when there is still an outstanding regulatory request for identity documents, or if you have already submitted the documents, they might have been rejected. I would advise reaching out to our customer service team for some clarification on this.
I hope this helps. Have a nice day!
Rebecca If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.
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