PayPal Community

I responded to a dispute from a customer who asked for a refund on October 4. Paypal still shows the case as "reviewing by paypal". That's nearly 3 weeks. Is this normal response time?? Conveniently for them, they don't provide a mechanism to post a question once you respond to a case.   Thanks,   ... View more

I am new to this forum.   When I tried to log in it refused to ask for a password the first 6 to 8 tries. I kept trying and closed my brower and retried several times. It would show my PP user name and then a button to log in, but when I clicked the button it kept taking me back to the main forum page. After a lot of retrying and closing my browser several times, it asked for a password and let me in. I have no idea why.   I'm using the current version of Firefox.   Then when I tried to post, the Captcha would not work the first 6 to 8 tries. I could click the box but it wouldn't check. I re-tried the post several times and eventually the captch checkbox actually worked.   This forum site has issues that need attention! ... View more

I have submitted a request to change the user name for my business account on October 17. I included all of the requested documentation (enough to steal my identity quite handily, I might add). The name has not been changed and I received no response or acknowledgement.   I tried contacting PayPal via email from the web site to get a status update twice, and all I get are automated genereric replies.   I tried calling support but am told the wait time is 90 to 135 minutes. I will not wait that long for an answer to a simple question.   How do I get an answer to a simple question from a real person?   Thanks ... View more