I sold an item in perfect condition box that well fact it will wrap it in bubble wrap and the person that received it said that it was broken in the mail and all the parts were not there. I sent it USPS. The buyer has not filed a dispute in eBay or PayPal and they have given me a negative review. I have been in contact with them and they are not happy I told him I would give them a complete refund but I do not know how to resolve this problem properly. Please advise.
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