I am a first time seller (paypal user). I recently sold an item on ebay, I had been in contact with the buyer at the end of the sale. After two weeks had gone by and it had been delivered. He would not respond to my emails. The day the money would be transferred into my bank he files a dispute that he wanted a refund. That the item did not match the condition he thought it was in. I look at the options paypal had provided, And grant full refund came up so I'm like alright that must be it. Thinking that the dispute will stay open until I get my merchandise or atleast have something to ensure he returns the package. What should I do, what can I do, I have left emails, I have offered to cover any reasonable shipping rates to get it back to me. I have lost a lot trust in paypal and people for that matter.
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