I purchased some handmade lanyards and when they arrived, I wasn't happy with the quality. So the seller said I could send them back and get a refund. I've posted to the address I was given and it apparently hasn't turned up. It's been 3 weeks. It was sent 2nd class and I have proof of postage. I can't see any option to claim for a missing item that was sent back. What can I do?
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