PayPal Community

100%! Feb 1st couldn't get here fast enough. All is well with our website recurring subscriptions too. PayPal really dropped the ball with how this notification was worded and even their support got it wrong the first time I called. It sure made for a panic stricken 8 hours before I called them back again and was told that what I have will okay. I can breath easy again! ... View more

100% same thing I got. First call to them the support person said my recurring subscriptions are ending. Second call 8 hours later after a panic filled day, I find out that this was 100% false. Only the "Auto Billing product" is being ended and my regular subscription based recurring payments will NOT be affected. The support person confirmed this with their internal team too. From what I gather the Auto billing can vary in the amount a customer is charged each month and the customer agrees to a maximum number. This is not what I'm doing. I have a set price to access a portion of my website that is behind a pay wall and it is the same every month. Again. I'm told this service will NOT be affected. As others have said, it seems their own people don't even fully know what's really being cancelled. I wish I felt 100% on this. Need Feb 1st to get here asap. ... View more

It is definitely a problem with their invoicing system. I know the invoices are still there as I can see them in my activity but they are definitely missing in the invoicing section.  I just created a new invoice and selected preview before sending it and even that page was blank. However I was still able to send this new invoice.  I'm sure they know about it and will fix it.  ... View more