@sandyleung You can still open a claim if you paid as a guest buyer but you need to either phone customer services and they will open a claim for you OR contact your card issuer and ask them to do a chargeback. Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top. Log in and get the code. When you get through don't select any options just hang on till you get transfered to an agent". In the UK its free from any landline phone.
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